FAQs & Downloads

It is important that before placing an order with us you understand any conditions of sale or restrictions that might apply. We are available to give help and advice but prior to placing an order you should check over all the details to ensure you are happy to proceed.

Our restocking charge is up to 65% of the original sale value and you will need to arrange to have the items returned to us at your own cost. Bespoke items or products painted in a special colour are not able to be returned or refunded. We will always provide an accurate description of any products that cannot be returned prior to purchase.

If you have any questions, concerns or need reassurance before placing an order then please call or email us. You'll find our contact details on the Contact page.

Once you have placed your order, our team will process the details and issue a copy of your invoice. For standard stock items delivery usually takes 3–7 working days. Bespoke or painted items may take longer — we will advise on lead times at time of order.

We work with a number of delivery partners and depending on the size of your order the delivery vehicle can be anything from a standard courier van to a large articulated lorry. Delivery times are usually between 8am and 6pm but if you have provided a contact number, we will always request that your delivery driver calls ahead.

As cast iron products are generally heavy, it will be necessary for you to have enough people or equipment on site to unload safely. Please ensure you have made appropriate arrangements before your delivery date.

Regardless of whether your items are supplied in a primer or painted finish, it is advisable to store all items pre-installation in a dry, covered area. If you have any concerns about the delivery of an order, please contact our team.

We operate the website www.metalandglassltd.co.uk. We are Metal & Glass Limited, a company registered in England and Wales. Company number: 12113002. Registered office: Unit 3, Phoenix House, Scarne Mill, Launceston, PL15 9GL.

You can contact us via the Contact Form on our website, by telephone on +44 1752 917 497, or by email at info@metalandglass.co.uk.